Why knowing your serial number saves you time

Instant equipment identification

Every rotary valve and diverter valve that leaves our facility has its own unique serial number. This number tells us everything we need to know about your equipment in seconds.

Without it, our team might need to ask you a series of questions about your valve's specifications, manufacturing date, and configuration. With it, we instantly access your equipment's complete profile.

What a serial number tells us:

• Your exact model and specifications
• Original configuration details
• Warranty status and service history
• Compatible spare parts and seals

This means faster answers and the right solution the first time.

Precision spare parts ordering

When you provide your serial number, we can confirm the exact specifications of your rotary valve or diverter valve. This ensures you receive parts that fit perfectly, the first time.

Some valves look similar but have different internal configurations. Your serial number removes all guesswork.

Faster troubleshooting

Different models and configurations require different approaches. What works for one rotary valve might not apply to another.

Your serial number allows our team to provide specific, targeted guidance rather than generic advice. We can reference your valve's technical documentation, previous service records, and known characteristics.

This targeted approach means:

• Solutions tailored to your exact equipment
• No wasted time trying irrelevant fixes
• Direct access to specialised knowledge for your valve type

Accurate service records

Every time you contact us, your serial number ensures we maintain a complete service history for your equipment. This creates a valuable reference for future support.

If you experience recurring issues, we can quickly review previous interactions and solutions. This historical view often reveals patterns that lead to more effective, long-term solutions.

Your service records also help us:

• Track warranty claims accurately
• Identify opportunities for preventive maintenance
• Provide continuity when different team members assist you

Streamlined support experience

Time is valuable in dry bulk handling operations. Every minute spent tracking down information is a minute away from production. The difference is real. A support enquiry that might take three emails and two days can be resolved in one call within hours.

Where to find your serial number

Your serial number is engraved on your rotary valve or diverter valve. The location varies by model. Please take a look at this example to help you locate the number on your valve.

Make it a habit

We recommend keeping your serial number easily accessible. Many of our customers:

• Photograph the serial number and save it to their systems
• Add the serial number to their maintenance management system
• Include it in their equipment inventory spreadsheet
• Keep a printed reference sheet in their control room

This simple preparation step means you're always ready when you need support.