Sales Support Architect

KEY RESPONSIBILITIES

• Internal Sales & Customer Support and Communication.
• Act as the first point of contact for customers seeking technical assistance over the phone or email.
• Understand customer requirements and provide appropriate solutions and recommendations.
• Technical expertise:
  • Maintain in-depth product knowledge to assist customers with inquiries and provide technical advice.
  • Work closely with the engineering team to understand product specifications and applications.
• Sales support:
  • Collaborate with the sales team to understand customer requirements and contribute to sales proposals.
  • Assist in the preparation of product demonstrations and presentations.
• Quote and order Management:
  • Prepare and follow up on quotes for customers.
  • Process orders and ensure accurate documentation.
• Problem-solving:
  • Address customers complaints and resolve technical issues in a timely and efficient manner.
  • Provide detailed and accurate reports on customer interactions and identified issues.
• Market awareness:
  • Keep abreast of new industry trends, technologies, and products.
  • Provide feedback from customers to enhance product performance and service delivery.

QUALIFICATIONS

• Diploma/bachelor’s degree in mechanical engineering or a related technical field.
• 3-5 years’ experience in a technical sales or project engineering role.
• Strong understanding of mechanical engineering principles and product knowledge.
• Strong understanding of powder handling or pneumatic conveying systems.
• Strong knowledge of rotary valves and diverter valves.

SKILLS

• Excellent communication and interpersonal skills.
• Ability to explain complex technical concepts in simple terms.
• Strong problem-solving skills and attention to detail.
• Proficient in Microsoft Office and CRM software.
• Ability to work under pressure and meet tight deadlines.

ADDITIONAL REQUIREMENTS

• May require travel to customer sites or attendance at industry events.
• A commitment to continuous learning and development in both technical and sales areas.

APPLY

Will you become our new Sales Support Architect? Send your CV to india@dmnwestinghouse.com

ABOUT US

DMN-WESTINGHOUSE is an independent international company that excels in designing and manufacturing high-end rotary valves and diverter valves for various industries that process dry bulk materials in their production. Our products and solutions are used in several industrial sectors, such as (animal) food, pharmaceuticals, biomass, plastics, and dairy products (such as baby formula). Our products guarantee a continuous supply of raw materials to our customers' production processes.

With over 150 employees at our headquarters in Noordwijkerhout, The Netherlands, another 125 professionals at different international sales offices and production locations around the world, and a global network of distributors, we offer tailored solutions and solid support to our customers worldwide. For this reason, some of the biggest A-level brands have chosen our products to improve their production processes. DMN-WESTINGHOUSE promotes innovation, high-end quality, and certified reliability.

Since our establishment in 1950, we have pushed the boundaries of technical engineering and the design of our valves to find future-proof solutions that help our customers surpass themselves and their competitors. We strive to offer solutions ahead of current and future rules and regulations. This makes us solid partners for our customers and an international market leader.